by Alicia Owens | Jun 13, 2019 | Uncategorized
The first time I consult with a practice, we review the 5 key areas all offices should track. One of them is dentist vs. hygienist production. Many times we find the hygiene production is not consitently meeting the following industry standards: A general practice...
by Alicia Owens | May 30, 2019 | Business & Team Management
I am consistently surprised at how many dental practices do not use passwords in Dentrix or if they are using them, are using them improperly. Here’s one example: Recently, I was consulting with a practice and the doctor stepped away for a few moments. We needed his...
by Alicia Owens | Apr 18, 2019 | Revenue Management
As a Henry Schein One Consultant, I have worked with hundreds of practices over the years. So many times when asking a practice about their goals, I hear: “We don’t have goals,” “We used to have goals,” or “I don’t feel we need goals”. Focusing on patients and...
by Alicia Owens | Feb 7, 2019 | Clinical Efficiency
I was recently doing some coaching at a dental practice, and they asked how they could make their hygiene schedule more efficient. They currently schedule all prophy and perio appointments for 60 minutes and, upon checkout, have been adjusting the time on the...
by Alicia Owens | Oct 12, 2018 | Practice Marketing
Recruiting new patients is a no-brainer. But, on average in a dental practice, we spend 10 times more to recruit new patients than on retaining our existing patients. Here’s why retention can be just as important. Recently, a new company purchased the cable company I...
