As an office, you all should be on the same page as to where notes go in your software program. Nothing is more frustrating than clicking all over to find one note. Making sure that everyone is aware of where notes should be entered will help make your office run more effectively and efficiently.
Here is a brief breakdown of the different note areas. Click on each heading to view additional information:
All information and details pertaining to a patient’s visit.
Personal notes about the patient (for example, hobbies or birthdays).
Anything to do with a particular claim. This will help with follow-up on claims for anyone who is working on the Insurance Aging Report.
Notes that have to do with money, located in the Ledger.
This should be used for any notes that are relevant for that appointment only. These notes will not automatically go into the next appointment scheduled for that patient.
Any contact made with the patient should be entered into the Office Journal, and there are many entries that go into the Office Journal automatically. When you add your own journal entry, it allows you to put in your ID and will date/time stamp it. This is accessible from any module within Dentrix.
Documentation is so important. Making sure we are all “documenting” in the same place will help everyone know where to put the right information, and where to find it. Consistency is key here. Have a discussion in your team meeting about where you should put your notes.
If you found these ideas helpful, learn more about the Dentrix Profitability Coaching Program, where one of our highly skilled and experienced profitability coaches teach these, and many other great concepts, strategies and ideas, to you and your team. To find out more about Dentrix Profitability Coaching, CLICK HERE.