Unplug and reboot

During a recent Consulting Conference, I realized there is a common dominator for the majority of us. We want to work to the best of our ability, and we want to be successful. But what I also realized is that we cannot be our best when we are exhausted. We are...

The right way to handle credit balances

Credit balances are something all practices have to deal with. There are several reasons why you want to know how to do it the right way. One reason is simple: you want to stay on the good side of the law. Over the last 25 years, I have had encounters with dental...

Head trash and how to get rid of it

I recently attended a consulting summit where some of the top consultants in the nation meet for an annual conference. One of the biggest takeaways for me, and what seemed like the theme of the weekend, was “head trash”. We do it often, and it really needs to stop....

Unscheduled treatments and how to handle them

Let’s talk about the importance of tracking unscheduled treatment. Many offices I have consulted with and worked in have experienced thousands of treatment-plan dollars slip through the cracks. Why are accepted treatment plan percentages so low? I quickly realized,...