by Kim Thornton | Feb 14, 2019 | Uncategorized
Have you ever walked into a dental or medical office, and the receptionist is so busy talking to another team member that they do not even acknowledge you? Or the reception area is cluttered with old, torn-up magazines and stained chairs that you are hesitant to sit...
by Kim Thornton | Jan 24, 2019 | Uncategorized
During a recent Consulting Conference, I realized there is a common dominator for the majority of us. We want to work to the best of our ability, and we want to be successful. But what I also realized is that we cannot be our best when we are exhausted. We are...
by Kim Thornton | Jan 10, 2019 | Uncategorized
Credit balances are something all practices have to deal with. There are several reasons why you want to know how to do it the right way. One reason is simple: you want to stay on the good side of the law. Over the last 25 years, I have had encounters with dental...
by Kim Thornton | Dec 20, 2018 | Uncategorized
I recently attended a consulting summit where some of the top consultants in the nation meet for an annual conference. One of the biggest takeaways for me, and what seemed like the theme of the weekend, was “head trash”. We do it often, and it really needs to stop....
by Kim Thornton | Dec 6, 2018 | Uncategorized
Periodontal Maintenance. We all know it exists, but many offices tend to hide it in a closet and act like it isn’t there. Being a consultant over the last 20 years has taken me into many different dental practices across the United States. I continually see a lack of...
