Make the time to make your goals

As a Henry Schein One Consultant, I have worked with hundreds of practices over the years. So many times when asking a practice about their goals, I hear: “We don’t have goals,” “We used to have goals,” or “I don’t feel we need goals”. Focusing on patients and...

Creating loyal patients

Recruiting new patients is a no-brainer. But, on average in a dental practice, we spend 10 times more to recruit new patients than on retaining our existing patients. Here’s why retention can be just as important. Recently, a new company purchased the cable company I...

Get to know your patient attrition numbers

  Off the top of your head, could you say about how many patients you lose each year? If you can’t, you aren’t alone. Most dental consultants are in agreement that the patient attrition rate is about 10-12% in an established dental practice and about 15-20% in a...