by Alicia Owens | Apr 18, 2019 | Uncategorized
As a Henry Schein One Consultant, I have worked with hundreds of practices over the years. So many times when asking a practice about their goals, I hear: “We don’t have goals,” “We used to have goals,” or “I don’t feel we need goals”. Focusing on patients and...
by Alicia Owens | Feb 7, 2019 | Uncategorized
I was recently doing some coaching at a dental practice, and they asked how they could make their hygiene schedule more efficient. They currently schedule all prophy and perio appointments for 60 minutes and, upon checkout, have been adjusting the time on the...
by Alicia Owens | Oct 12, 2018 | Uncategorized
Recruiting new patients is a no-brainer. But, on average in a dental practice, we spend 10 times more to recruit new patients than on retaining our existing patients. Here’s why retention can be just as important. Recently, a new company purchased the cable company I...
by Alicia Owens | Sep 13, 2018 | Uncategorized
The Daily Huddle is a short, 10-minute meeting held at the beginning of the day between the dentist, the office manager, and all of the team members. It is an excellent opportunity to make sure everyone is on the same page prior to seeing the first patient of the day....
by Alicia Owens | Sep 5, 2018 | Uncategorized
Off the top of your head, could you say about how many patients you lose each year? If you can’t, you aren’t alone. Most dental consultants are in agreement that the patient attrition rate is about 10-12% in an established dental practice and about 15-20% in a...
